• Delivered strong financial results, including 4.3% increase in gross written premium to $17.1 billion
• Maintained focus on customer service and community, paying out $10.2 billion in claims
• Completed strategic alliances with RACQ and RAC to drive growth

IAG's 2025 AGM commenced today, with the Chair, Mr Tom Pockett, and Managing Director and CEO, Mr Nick Hawkins, delivering addresses to shareholders. The company has taken further steps to improve customer service, including a strengthened claims response and improved customer communication, as well as building on improvements to its claims processes. IAG has also continued to deliver on its purpose to make the world a safer place, by building individual, community and national preparedness and resilience. The company has invested significantly for growth, including the Retail Enterprise Platform that supports its expanding direct businesses in Australia and New Zealand, and the Commercial Enterprise Platform that will deliver improved business efficiency and customer experience. IAG has also embarked on two significant transactions that are expected to deliver considerable growth, including a $855 million 25-year exclusive strategic alliance with the Royal Automobile Club of Queensland, and a $1.3 billion strategic alliance with The Royal Automobile Club of Western Australia. Financially, IAG reported a 4.3% increase in gross written premium to $17.1 billion, an insurance profit of $1.7 billion, and a net profit after tax of almost $1.4 billion in FY25. The company maintained its focus on being strongly capitalised to support its growth agenda and provide certainty for customers.

IAG has upgraded its FY26 guidance, with details provided in the CEO's address and slides. The company is targeting a reported insurance margin of 15% and a reported return on equity of 15% on a 'through the cycle' basis.

IAG is focused on continuing to deliver strong returns to shareholders, including through improved share price, increased dividends, and strong financial results. The company will maintain its focus on being strongly capitalised to support its growth agenda and provide certainty for customers. IAG is also investing in its Retail Enterprise Platform and Commercial Enterprise Platform to deliver better customer experiences and enable faster growth.