Key points
- Record high customer satisfaction during Q4
- 27th consecutive year of record Total Transaction Value
- Leisure business profit impacted by Middle East conflict
- Corporate division profit increased by 28%
- Significant investment in capital management and shareholder returns
Full summary
Flight Centre Travel Group Ltd reported its FY26 results, highlighting a record high in customer satisfaction during Q4, marking the 27th consecutive year of record Total Transaction Value (TTV). Despite a significant disruption in the leisure business due to the escalation of conflict in the Middle East, which cost an estimated $60 million in profit, the corporate division saw a 28% increase in profit. The company also invested heavily in capital management, returning $87 million to shareholders through dividends and initiating a $200 million share buyback program. Looking ahead, the company aims to stabilize leisure momentum, execute on cost and capital management plans, and continue growing TTV across all brands.
Guidance
FY27 priorities include stabilizing leisure momentum, executing cost and capital management plans, and growing TTV.
Outlook
The company is well-positioned for future growth, with plans to capitalize on market dynamics and emerging trends. The disruption in FY26 was driven by cyclical events, and the company expects to benefit from the rebound as conditions recover.